JUAN R. MURILLO

PROFILE
Nine years progressive experience with state-of-the-art information technology in Project Management, Systems Integration, Business Consulting, e-Business, Sales and Marketing, State Government, K-12, Higher Education and Distance Education. Expertise in the identification and execution of cost-efficient strategies concerning the integration and utilization of emerging technologies. Experienced and qualified in the following areas:

Network Design &
Implementation

Strategic Planning

Customer Relations
Management

Project Management

Home & Home Office

Procedures & Standards

Publications

My Résumé

PROFESSIONAL EXPERIENCE
JUAN MURILLO CONSULTING (JMC), Morgan Hill, CA Aug. 1993 to Present
Professional services organization providing technology consulting, including planning, design, implementation and management of Information Technology systems and back office applications.

Clients and Services:

• Camargo & Associates, Incorporated: Provided network and desktop administration and support services. Implemented cost saving strategies promoting increased performance and security of proprietary architectural designs and drawing documents.
  

• Bay Area Overhead Door Company, Inc: Established Local and Wide Area Networks; selected, installed and configured enterprise Customer Relations Management suite. Provided design consulting and implementation of corporate technology operations.

• State of California (Department of Mental Health): Designed and deployed a technology refresh project for 26 sites throughout the state.

• Gateway, Incorporated: Provided engineering support for Gateway’s contract with the State of California.

• Network Design Associates, Incorporated: Provided engineering support for various maintenance and implementation projects.

• Los Angeles Unified School District (LAUSD): Reviewed and provided recommendations on LAUSD’s Technology Master Plan.

• Wait-Thompson & Associates, Incorporated: Provided network and messaging support for Wait-Thompson’s corporate infrastructure; reviewed and made recommendations on various projects.

• Kronick, Moskovitz, Tiedemann and Girard: Replicated GroupWise™ messaging system to support the client’s legal defense case.

• Sacramento Regional Transit: Provided recommendations and assisted in configuring Local Area Networks and workstations.

COAST RANGE TECHNOLOGIES, INC., Morgan Hill, CA Jan. 2003 to Sep. 2003
Sales & Marketing Manager
Responsible for creating corporate brand, sales and marketing plans and development of new opportunities including business to business networking and leads generation.

Achievements:

• Defined core competencies, client demographics and competitive differentiators.

• Developed new company brand including logo, slogan, marketing materials, advertisements and service offerings.

• Redesigned all marketing materials and advertisements to reflect homogenous utilization of new brand.

• Redesigned web presence to more effectively promote competitive differentiators and core competencies to target clients.

• Developed and executed several marketing initiatives including mass mailings, promotional offerings and electronic newsletters.

• Published a bi-monthly column in the regional newspaper to increase visibility and promote peer relationships.

• Represented company at numerous Chamber of Commerce and other industry networking events.

• Established a business referral organization with six local businesses sharing similar client demographics.

MASTERS INSTITUTE OF TECHNOLOGY, San Jose, CA Dec. 1999 to Mar. 2001
Director of Technology
Enabled global expansion through implementation of scalable technology solutions achieving improved delivery and performance of information services. Implemented customer service strategies that improved internal and external customers’ satisfaction regarding information technology utilization. Developed innovative solutions to fiscal challenges that resulted in a net increase in the number of customer services while operating significantly under budget.

Achievements:

• Managed a $3.5 million operating and capital budget and 13 multi-tiered professionals regionally.

• Directed the company’s student database migration project.

• Established a global help desk to support the corporate infrastructure and provide 24x7 live technical support to over 2000 students.

• Increased productivity and reduced support costs by deploying strategic, role-based desktop configuration standards.

• Developed standards for documenting workflow processes, procedures and policies to capture the company’s intellectual assets.

• Significantly reduced operating expenses by establishing effective supplier management strategies, renegotiating software-licensing agreements and identifying cost effective connectivity solutions.

WAIT-THOMPSON & ASSOCIATES, INC., Gold River, CA Feb. 1998 to Dec. 1999
Director - Planning & Implementation
Transformed this K-12 solution provider’s concepts into scalable and profitable business models by developing modular technology solutions and turnkey implementation strategies. These models enabled K-12 customers and their students to access leading edge technology within publicly funded budget constraints.

Achievements:

• Managed the design and implementation of four (4) district wide technology refresh projects linking students, faculty and administrative staff with local and global education resources.

• Developed and directed deployment of the $1.2 million Technology Master Plan for the Milken Community High School, without question one of the most technologically advanced schools in the nation with Internet access and video conferencing in every classroom augmented by video production and video broadcast facilities.

• Constructed the Cost Effective Functional Longevity (CEFL) model for the design and implementation of K-12 Internet technologies.

• Enhanced CRM strategies by developing standard operating procedures, innovative reporting mechanisms, and establishing a customer advocacy company initiative.

• Negotiated strategic relationships with Intel, Microsoft and Novell to provide clients with discounted products and services for advancement of educational technologies.

DIAMOND SERVICES, INC., Sacramento, CA Aug. 1997 to Feb. 1998
Project Manager
Re-engineered the largest integration project in the company’s history. Identified and resolved deficiencies in implementation strategies, coordinated supply chain and personnel resources and gained customer confidence through definition and commitment to realistic project timelines.

Achievements:

• Standardized deployment procedures ensuring hardware and software configuration consistency while reducing implementation time.

• Developed O.J.T. strategies that increased productivity and reduced training expenditures.

• Restored client confidence and satisfaction resulting in cooperative understanding and collaboration.

EXHIBITGROUP/GILTSPUR, INC., Fremont, CA Mar. 1996 to Aug. 1997
Database Consultant
Developed solutions for the sales department’s client management database. Identified and resolved issues with the database structure, data validity and user compliance. Emphasized utility and profit potential during training sessions resulting in increased returns on company’s technology investments.

Achievements:

• Successfully concatenated multiple databases into one concise and efficient marketing tool.

• Developed and executed training programs for Account Executives regarding effective database usage, maintenance and security.

• Synchronized regional office and central corporate databases for more effective market data tracking.

475 W. San Carlos Street, No. 9301 • San Jose, CA 95110 •  E-mail